Senior Service Design Analyst
Peloton
Location: Plano, Texas, United States
**Senior Service Design Analyst - Peloton** **What you'll do** - Design and improve end-to-end member experiences across Global Member Support - Create customer journey maps and identify friction points - Optimize contact center workflows and escalation paths - Partner with Product and Technology teams to translate member pain points into improvements **What they're looking for** - Experience with service design principles and human-centered design methodologies - Ability to analyze performance trends and develop strategic remediation roadmaps - Strong cross-functional fluency and comfort with ambiguity - Experience with contact center operations and performance metrics **Details** - Location: Plano, Texas, United States - Type: Not specified - Salary: Not specified