Product Support Technician (Tactics & Coaching)
Catapult
Location: Melbourne, Australia, United Kingdom
**Product Support Technician (Tactics & Coaching) at Catapult (Melbourne, Australia)** **What you'll do** - Provide technical support assistance for Video platform solutions via phone, email or live chat - Coordinate software installation, hardware modification, and technical problem resolution - Retain ownership of problems through to resolution - Create support content and validate new software features **What they're looking for** - Proactive individual with strong technical troubleshooting skills - Ability to work in a fast-paced environment with rostered night shifts - Excellent customer service skills and commitment to user satisfaction - Experience with software validation and support process improvement **Details** - Location: Melbourne, Australia - Type: Not specified - Salary: Not specified
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